DEALER SERVICE SUPPORT SPECIALIST

FULL TIME - OFFICE | SERVICE DEPT
Posted: 1 month ago

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Primarily responsible for providing technical support to our external customer in the field through e-mail, phone or in person.  Responsibilities:

Provides timely, accurate and in-depth product knowledge to customers.

Communicateswith dealer service personnel supporting equipment repairs by troubleshooting equipment problems in the field.

Communicates with Dealer Parts Department and Weiler Parts Coordinator to insure timely
delivery of repair parts.

Documents field problems by recording service calls and details of field failures.

Processes warranty claims.

Provides documented feedback of field issues to various departments.

Develop and implement dealership service personnel training program.

Some travel may be required.

Ability to read technical instruction in diagram form, such as hydraulics and electrical schematics.  Detail-orientated with proven organizational skills. Ability to effectively present information in one-on-one and in group situations. Experienced and proficient with Microsoft Word & Excel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

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